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Refund Policy

You have 14 days from the date of receiving your order to initiate a return. If 14 days have gone by since your purchase was delivered, unfortuantley we cannot offer you a refund or exchange. You have a further 14 days to return the items, if the items are not returned within the 14 days we cannot offer you a refund or exchange. 

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. any itesm not in its original condition, damaged or missing parts for reasons not  due to our error will not be eligible for return.

Certain goods are exempt from being returned. Gift cards cannot be returned for cash along with any downloaded software. 

To complete your return, we require a receipt or proof of purchase.


To initiate your return, please contact our customer service team within the 14-day return window. 


Customers responsible for return shipping costs, we recommend using a trackable shipping service and purchasing shipping insurance for your retur. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

No Refunds

There are certain situations where no refunds will be granted

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • If a product is personalised or specially made to order, it cannot be returned unless it is faulty.  

  • If the product has been used, unfrouantley we are unable to offer a refund

  • Any item that is returned more than 28 days after delivery.

Late or Missing Refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please email

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: ARCC Innovations Ltd., Pampisford Road, Cambridge, CB21 6AH, United Kingdom.


If the item was bought as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


Return of Goods

  • You must take reasonable care of the goods whilst they are in your possession.

  • If you are returning the goods they will be your responsibility until they are received by us, in a satisfactory condition, and we would recommend that you used a recorded delivery method such as an insured delivery service when returning the goods.

  • Your right to return the goods to us will not apply to any goods that we have made or customised specifically for you, including but not being limited to any custom fit products, however, this does not affect your statutory rights.

  • You may return faulty goods for a full refund or exchange, at no additional cost, however please note the time conditions applied in our Refund Policy.

  • If you cancel your order and we have delivered the goods to you, you are not permitted to use or attempt to fit/assemble the goods aside from your need to assess them for suitability and you will need to return all product packaging with the goods to repackage the goods appropriately to ensure that we receive them in a satisfactory condition by us at ARCC Innovations, Pampisford Road, CB24 6AH. Where goods have not been received by us and you have not supplied any proof of posting to us within 14 days of your notice of cancellation we will: contact you to arrange to have the goods collected at a mutually convenient time during the following 14 calendar days (excluding Saturdays and Sundays); advise you of the cost of collecting the goods; deduct the cost of collecting goods from any refund that we may owe you; and we shall not be liable to refund you if the goods are not received back and no proof of postage is supplied to us.

  • You are required to return the goods as soon as we receive your written notice of cancellation.

  • If you believe that you have received damaged or faulty goods or we delivered incorrect or substituted goods, where the substituted item(s) were not agreed prior to despatch, you will need to either return the goods to us at your cost, or alternatively allow us to collect the goods, for examination to take place at our premises. The reasonable cost of packaging and carriage of goods returned by you will be reimbursed by us if the goods are found to be damaged or defective and you shall be liable to pay us for any reasonable costs incurred by us collecting goods found not to be defective. To enable us to inspect the goods, we ask that you give us a reasonable opportunity to inspect the goods.

  • If, after we inspect the goods we agree that the goods are damaged or faulty, we shall either replace the goods (or the part in question) found to be defective at our cost or refund to you the price (or a proportionate part of the price) of the relevant part of the goods found to be damaged or faulty.


  • To return your product, you should organise delivery of your product to: ARCC Innovations Ltd., Pampisford Road, Cambridge, CB21 6AH, United Kingdom

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Changes to Refund Policy

  • You can review the most current version of the Refund Policy at any time at this page. 

  • We reserve the right, at our sole discretion, to update, change or replace any part of this Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

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