Please note that the following information only applies to purchases made through the ARCC website. For purchases made through a bike retailer, please contact them directly for their individual returns policy.

Please note that items which were purchased on the ARCC website cannot be returned to a partner store or through an authorised retailer unless otherwise specified.

ARCC Bikes is committed to producing quality products and taking care of our customers. If our bikes or products have failed you in any way, please return them and we will either exchange them or give you your money back according to our Refund policy. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage. Unwanted items may be returned within 30 days at your cost.

How to return an item

What is the returns process?

Once you have filled out this form, we will contact you to arrange for the item to be shipped or delivered back to us. Shipping will be at your cost. 

We will send you an email to notify you that your item has been received and inspected, and will inform you whether the return and refund is approved or rejected. Credit for the refund will be automatically applied to your method of purchase.

How long will my refund take?

We aim to process all returns and issue refunds within 3-5 business days.

Can I exchange my item for something else?

We only replace items that are defective or damaged. Use the form above to request an exchange if relevant - just write that in the 'Please explain' box.

Can I get a partial refund?

We may issue a partial refund if the item is returned outside the 30 day period, or if you send it back damaged, missing parts or not in it's original condition. We inspect all returned items and will